Refunds, cancellations, delays & disputes

RNJ's full refund, cancellation, insurance, exchange-rate and dispute policy is being finalised with our legal and accounting advisers. Please contact us for the current written terms before making payment.

Situations covered: no suitable vehicle within budget; auction price above your authorised maximum; vehicle withdrawn after selection; undisclosed damage or history issues; shipping delay or damage in transit; exchange-rate movement between quotation and payment; port/customs charges differing from the estimate; cancellation after payment or after purchase; disputes over condition or representation.